Frequently Asked Questions

At American Conditioned Air, our NATE-certified technicians are trained to service and repair all major brands of heating and cooling equipment. Whether you have a Carrier, Trane, Lennox, Goodman, Rheem, Bryant, or any other brand, our team has the expertise to diagnose and fix any issue.

While we are a Carrier Factory Authorized Dealer, our commitment is to provide high-quality service to all homeowners in the Tucson area, regardless of their system's manufacturer. We stock a wide range of universal parts to ensure we can complete most repairs in a single visit.

Changing your air filter is one of the most important and simplest things you can do to maintain your HVAC system's efficiency and longevity. For most homes, we recommend changing a standard 1-inch filter every 1-3 months.

However, this can vary based on several factors:

• Pets: If you have pets, you may need to change it monthly.
• Allergies: Households with allergy sufferers should also consider monthly changes.
• Smokers: If someone in the house smokes, monthly changes are a must.
• Filter Type: Higher-efficiency pleated filters can last up to 6-12 months.

A clogged filter restricts airflow, forcing your system to work harder, which increases energy bills and can lead to premature system failure. Our ACA Deluxe Membership includes annual filter delivery to make this crucial task even easier.

NATE stands for North American Technician Excellence. It is the nation's largest non-profit certification organization for heating, ventilation, air conditioning, and refrigeration (HVACR) technicians. A NATE certification is the gold standard in our industry.

When you call a company with NATE-certified technicians, you can be confident that you are getting a professional who has demonstrated real-world, working knowledge of HVACR systems. Certification is voluntary and requires passing rigorous exams. We are proud to invest in our team's continuous education and NATE certification to ensure we provide the highest level of service to our Tucson customers.

Yes, we do. We understand that a new air conditioning system is a significant investment. To make it more manageable for our customers, we offer flexible financing options with approved credit through Wells Fargo, including 0% interest financing.

We also offer a free second opinion on major repairs, which can help you decide if a new system is the more cost-effective choice. Our comfort consultants can walk you through the financing application process and help you find a plan that fits your budget.

Flat-rate pricing means you know the total cost of a repair before we begin any work. After our technician diagnoses the issue with your HVAC system, they will provide you with a straightforward, upfront price for the total repair. This price includes all labor, parts, and materials.

This approach eliminates surprises and hidden fees. You pay for the job, not the hours it takes to complete it. Whether the repair takes one hour or three, the price remains the same. We believe this is the most fair and transparent way to do business.

We offer 24/7 emergency service because we know that HVAC systems don't always break down during convenient business hours. Our goal is to respond to emergency calls as quickly as possible. Our ACA Deluxe and Select members receive preferred emergency scheduling, putting them at the front of the line.

For all customers, we strive to dispatch a technician promptly to get your system back up and running and restore comfort to your home, especially during Tucson's extreme summer heat.

Yes, American Conditioned Air provides expert commercial HVAC services for businesses throughout the Tucson area. Our commercial division is equipped to handle the unique demands of commercial properties, including rooftop units, complex zoning systems, and heavy-duty equipment.

From routine maintenance to emergency repairs and complete system installations, we help businesses maintain a comfortable environment for their employees and customers. We hold both residential (ROC 046247 R39) and commercial (ROC 071836 C39) licenses.

Our comprehensive AC tune-up is designed to improve efficiency, prevent breakdowns, and extend the life of your system. Our current special is just $69 for this vital service. A typical tune-up includes:

• Cleaning the condenser and evaporator coils
• Checking refrigerant levels and pressures
• Inspecting and tightening electrical connections
• Lubricating moving parts like motors and bearings
• Testing thermostat calibration
• Cleaning the condensate drain line to prevent water damage
• Measuring motor voltage and amperage
• And much more...

Regular maintenance is key to reliable performance, and our tune-up is a thorough check-up for your home's most important appliance.

It can be tough to decide between repairing and replacing an aging AC unit. Here are a few signs that it might be time for a new system:

• Age: If your system is over 10-15 years old, it's likely much less efficient than modern units.
• Frequent Breakdowns: Are you calling for repairs multiple times a year? The costs can add up quickly.
• High Energy Bills: A sudden or steady increase in your cooling costs can indicate a loss of efficiency.
• Major Component Failure: A failed compressor or condenser fan motor can be a very expensive repair, and that money may be better invested in a new system.
• R-22 Refrigerant: If your system uses R-22 (Freon), it's outdated. R-22 is being phased out, making it extremely expensive and difficult to source.

We offer free second opinions and free estimates on new systems to help you make an informed decision. We can even provide a $500 discount on a new AC system installation.

Being a Carrier Factory Authorized Dealer is a distinction we've earned, not just been given. It means we meet Carrier's rigorous standards for customer service, technical expertise, and business practices. Less than 5% of HVAC contractors in the country receive this endorsement.

To maintain this status, our technicians receive ongoing training on Carrier equipment and installation methods. We also must maintain high scores on customer satisfaction surveys. It's a commitment to excellence that ensures our customers receive the best products and the best service available.

Yes, we offer two comprehensive maintenance memberships to help you save money and keep your system in peak condition. Regular maintenance is proven to reduce the risk of breakdowns by as much as 95%.

• ACA Deluxe ($23/mo): Includes two annual tune-ups, annual filter delivery, preferred scheduling, a 10% discount on all services, and more.
• ACA Select ($18/mo): Includes all the benefits of the Deluxe plan, but you are responsible for providing your own filters.

Both plans are contract-free and provide peace of mind knowing your system is cared for by professionals.

American Conditioned Air has been proudly serving the greater Tucson metropolitan area since 1976. Our primary service area includes Tucson, Marana, Oro Valley, Vail, Sahuarita, and Green Valley.

If you're unsure whether you fall within our service area, please don't hesitate to give us a call at (520) 623-2430. We're always happy to help a neighbor in need.

Our office is open Monday through Friday from 7:00 AM to 4:00 PM. Our technicians are available for scheduled service calls during these hours.

However, we know that air conditioning and heating emergencies can happen at any time. That's why we offer 24/7 emergency service, 365 days a year. If you have an urgent problem, you can count on us to be there.